FAQ's

FAQ's:

1.) Question: Why does my candle look a little different than in the photos?

Although the formulas are written down, they are hand made and variety does occur with colors, shimmer, and shape. I try my best to make my art alike but it also allows for each candle to be one-of-a-kind. There is no other candle like yours! You have a piece of art that was made, crafted, poured and designed by hand. :)

2.) Question: How are the candles packed?

All candles are safely transported to you in shipping quality cardboard boxes. All candles are wrapped bubble wrap, box filled with biodegradable packing peanuts, and lined with brown recycled kraft tissue. All candles come gift ready! Whether this is a gift for someone else or you bought a candle for yourself, the packaging is the same. There is no price anywhere in the box due to many orders being gifts. 

3.) Question: Can I get a refund or an exchange for a candle that was on sale?

Any discount code sales and or sale specific candles do not qualify for an exchange or refund. All custom candles also do not qualify. Custom candles include any carvings, modifications such as stretch marks, moles, birthmarks, etc. 

4.) Question: Why is the Breast Cancer Awareness Candle the same price regardless if its a nude color or your special colors?

Our Breast Cancer Awareness candle is special and the purpose of this candle is to give back to support the National Breast Cancer Coalition whose purpose is to: "... combine the power of advocacy, education, policy, and research to unite around one goal: ending breast cancer." 

5.) Fact: Almost all photos have the same pair of hoop earrings and grey marble platform to provide a size reference between small, medium, large, and extra large candles. It was the best way I could think of helping customers understand sizes without being able to show you in person. Also! The size selection will now show the height in inches plus the amount of wax in ounces.

6.) Fact: Beginning summer time, packages will have signature confirmation automatically applied. It can be inconvenient to have to sign for it but this helps avoid melting due to sun damage by being left in a metal mailbox or on a sunny porch. This ensures the individual is handed the box. UPS & USPS offer their customers for their box to be left anyway when no one is home regardless of signature required as long as the individual made that arrangement with the mail service. Because of this, any order with signature confirmation does not qualify for a replacement due to melting or a stolen package claim. Minor melting damage can be fixed to look like it never happened. Please take a look at my Instagram on how to fix minor damage. Melting that is more severe may qualify for 50% refund or a replacement. To resolve any more than minor melting issues, please email info@prettyfacecompanies.com with photos of damage and order number. Also feel free to message on Instagram.